Terms & Conditions for Sypro Travel

Effective Date: [Insert Date]

1. Introduction

Welcome to Sypro Travel. By accessing or using our website and services, you agree to be bound by these Terms & Conditions.

If you do not agree, please do not use our services.

2. Services Provided

Sypro Travel provides travel-related services including but not limited to:

• Flight bookings

• Hotel reservations

• Travel packages

• Visa assistance

• Umrah / Hajj arrangements (if applicable)

All services are subject to availability and confirmation.

3. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information

• Ensure your passport and travel documents are valid

• Comply with all applicable laws and regulations

• Not misuse or attempt to disrupt our system

You are solely responsible for any errors in the information you provide.

4. Booking & Payment

a. Booking Confirmation

Bookings are only confirmed upon:

• Full payment, or

• Deposit (if applicable)

b. Payment Terms

• All prices are subject to change without prior notice

• Payments must be made via approved payment methods

• Failure to complete payment may result in cancellation

5. Cancellation & Refund Policy

a. Cancellation by Customer

• Cancellation requests must be submitted in writing

• Refunds are subject to supplier (airlines/hotels) policies

• Administrative or processing fees may apply

b. Cancellation by Sypro Travel

We reserve the right to cancel bookings due to:

• Force majeure

• Supplier issues

• Safety concerns

In such cases, alternative arrangements or refunds will be offered where possible.

6. Travel Documents & Responsibility

You are responsible for:

• Ensuring passport validity (minimum 6 months)

• Obtaining visas where required

• Providing accurate personal details

Sypro Travel is not liable for denied boarding, entry refusal, or immigration issues due to incorrect documents.

7. Passport OCR & Data Processing

Our system may use automated technologies (including OCR and AI) to read and process passport or identity documents.

By using our services, you agree that:

• Your documents may be processed digitally

• Extracted data will be used for booking and verification purposes

• You are responsible for ensuring uploaded documents are clear and accurate

8. Pricing & Errors

We strive to ensure all pricing is accurate. However:

• Errors may occur

• We reserve the right to correct pricing mistakes

• Bookings may be cancelled if pricing errors are identified

9. Limitation of Liability

Sypro Travel shall not be liable for:

• Delays, cancellations, or changes by airlines/hotels

• Loss of luggage or personal belongings

• Injury, illness, or unforeseen events during travel

• Any indirect or consequential damages

10. Third-Party Services

We act as an intermediary for third-party providers such as:

• Airlines

• Hotels

• Tour operators

We are not responsible for their actions, policies, or service quality.

11. Website Use

You agree not to:

• Use the website for fraudulent purposes

• Attempt unauthorized access

• Distribute malware or harmful content

12. Intellectual Property

All content on this website (text, design, logo, images) belongs to Sypro Travel and may not be copied or used without permission.

13. Privacy

Your use of our services is also governed by our Privacy Policy.

14. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our services means you accept the updated terms.

15. Governing Law

These Terms shall be governed by the laws of Malaysia.

16. Contact Us

If you have any questions, please contact:

Sypro Travel
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Company Address]